© South African Reserve Bank

South Africa’s banking system is the largest in Africa. It’s also highly advanced, making use of world-class technology and facilities.

Many of the country’s retailers, restaurants, and shops have become cash-free in recent years, making for great convenience for travellers – no more fussing with automatic teller machines or forex (although these are readily available throughout all cities and towns, and major retailers still accept cash). Major international credit cards are accepted in shops, and even vendors are equipped with point-of-sale card machines (South Africa has a thriving market scene, where you can find artisanal treasures like cosmetics, fashion, and décor, at outstanding prices). Shops also accept tap and go payment via smartphones and watches, as well as local apps like SnapScan and Zapper (easily downloaded onto a smartphone). It’s best for your client to ask their bank if their credit card will be accepted in South Africa before travelling.

  • South Africa’s currency, the rand, offers favourable exchange rates for visitors travelling with the US dollar, euro, UK pound, yuan, and yen.
  • Coins are available in denominations of 10c, 20c, 50c, R1 and R5), while notes are available in denominations of R10, R50, R100 and R200.
  • Banking hours are 09h00 to 15h30 on weekdays, and Saturdays 09h00 to 11h00 (although this may vary across banks and branches). Banks are usually closed on Sundays and public holidays. If your client needs cash in a hurry, it’s best to visit an ATM – but remember to advise them to exercise caution. It’s wise to cover your pin when using an ATM, for example, and to ignore people who ask for help, or who offer assistance. Avoid using ATMs in dark or deserted areas.
  • Tipping is at a customer’s discretion, although 10% to 15% of the bill is customary. Game lodges suggest suitable tips in their in-room information.
  • ‘Car guards’ are a uniquely South African phenomenon: often dressed in high visibility gear, they’re people who watch your car (to protect it against theft) while you shop, and you’ll find them at most shopping malls and restaurants. They’ll also help direct you and carry and load your shopping guards, in return for a tip of around R10. Advise your clients not to ignore them as they are trying to make an honest living.

What about customs regulations?
Your clients do not have to pay duty on personal effects, sporting and recreational equipment (new or used), for their personal use during their stay.

In 2022, the South African Revenue Service (SARS) introduced an online traveller declaration system, making it possible for travellers to the country to submit a traveller’s declaration, and receive confirmation, online. For more information, visit sars.gov.za.